Looking after vulnerable customers has never been more important

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As a regulated business, our primary focus is to safely transport gas and provide the gas emergency service to customers across Wales, Scotland and England. It’s a busy job, and it can be easy to overlook the work we can do to help those most in need. However as a responsible business, we’re driven by our values and we know there are always more things we can do to help the vulnerable in the communities we serve. Our focus on the most vulnerable is business as usual. We have already rolled out new training to our customer facing colleagues to help them identify those who need further help, making sure that we can take full advantage of the tens of thousands of home visits we make across our area every year.
We always put our customers first – it’s a core value of our business – and this is never more important than when our vulnerable customers are concerned. This is why DS Gas Connection is supporting Fuel Poverty Awareness day – to help raise awareness of what businesses can do to help resolve the challenges that face the communities they serve.